How to Be Effective with AI in Support

Practical ways to help your support team with AI without frustrating customers.

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From Skepticism to Default – How Konrado.AI Changed Support for INBS.Software Ecosystem

From Skepticism to Default – How Konrado.AI Changed Support for INBS.Software Ecosystem

ModulesGarden, EasyDCIM and PanelAlpha are all part of the INBS.Software ecosystem, each at a different stage of development. But no matter where a product stands, support is where things get real. More users mean more tickets. In web hosting especially, more tickets mean more edge cases, unusual setups, and more digging through documentation to find […]

KonradoAI Is Production-Ready. Our Journey So Far.

Product Updates

KonradoAI Is Production-Ready. Our Journey So Far.

KonradoAI is now production-ready. Not as a beta experiment. Not as a side project. But as a system that hosting companies can deploy in real support environments. Getting here took longer than I expected. And the product we have today looks different from what I originally imagined. I decided to write this as a personal […]

The AI Fatigue Problem

The AI Fatigue Problem

Since 2022 a new boom started for AI with ChatGPT entering the mainstream and immediately we heard that we’re entering a new era where “AI will replace jobs.”. Well… as a person who has a degree in computer science and knows how LLMs actually work (it’s not really AI, but marketing says otherwise), it amazed […]