What can You expect from Konrado.AI
Based on BETA results from 10 onboarded customers: 7 hosting providers and 3 MSPs in production use.
Up to 30%
Replies handled fully automatically
Another 50%
Replies resolved with AI prepared ready to send replies
1.4 days
Faster average ticket closure time
42%
Fewer messages per ticket - Due to clear actions and context
Results observed during private BETA deployments. Metrics vary depending on ticket type and workflow configuration.
Direct Integration with Your Systems
No real support is effective without access to your systems and user data. Use Konrado.AI to troubleshoot directly on your infrastructure through the smart integrations.
Support System Agnostic
You don't need to change your support ticket system. Konrado.AI works with the tools you already use, including:
- Zendesk
- Freshdesk
- LiveChat
- WHMCS
- ...and more!
Designed to Satisfy Your Customers
Forget the usual AI chatbot frustration. Konrado.AI is built to make your users feel heard, not ignored. It delivers faster replies, richer answers, and less back-and-forth. Real help, not robotic scripts. Because good support shouldn't make people want to leave.
Security and
Privacy First
Built for secure production use with full control over customer data:
- Konrado.AI does not train AI models on your customer data
- Customer data can be anonymized
- Strict tenant isolation – each company operates in a fully separate data environment
- Remote agent can be deployed inside your infrastructure
- Regular third party security audits
Toolset for Maximizing Performance
Reduce manual work, speed up troubleshooting, and enhance customer support, allowing your team to focus on what truly matters.
Knowledge Base Analysis
Generating better responses tailored to your company.
Privileges Control Per Agent
Setting permissions to manage team access.
Multiple Brand Support
Created for companies with multiple brands.
Pricing & Promotions Monitoring
Providing relevant information to sales inquiries.
Custom Reply Workflows
Aligning with your specific support procedures.
PDF & Image Processing
Improving efficiency by reading files provided by your customers.
Ready to Transform Your Support?
Save time, reduce costs, and free up your team with Konrado.AI
Frequently Asked Questions
Konrado.AI first learns how your business works by using your knowledge base, website, and past support tickets. It also connects deeply with your ticketing system, billing system, and applications you use such as cPanel or Proxmox to understand the full customer and service situation.
When a new ticket comes in, Konrado.AI uses this full picture to decide what to do next.
- If the issue is simple and repetitive, it sends an automatic response.
- If human work is required, it assigns clear tasks and provides ready-to-send replies, including variants, so your team can resolve tickets faster and more consistently.
Ultimately, Konrado.AI becomes part of your team. It handles simple cases on its own and empowers your support members with tools that improve performance and customer satisfaction.
Pricing depends on many factors, for example your support volume, number of replies, service complexity, team size, and departments involved. That's why every client is priced individually. The quote is free and the first month with Konrado.AI is also free, so to move forward.
Konrado.AI is free at the start, during the whole onboarding and testing period. This usually takes between 2 and 6 weeks, depending on complexity and whether extra integrations are needed. After that we settle on the final agreement and pricing.
No. Konrado.AI is not a chatbot. It does not try to replace your support team or force customers into chat flows. Instead, it works inside your support process.
Konrado.AI decides when a ticket can be handled automatically and when human intervention is required.
When humans are needed, it guides them with tasks and prepared replies instead of guessing.
Security is our number one priority, especially when it comes to your data. First of all, Konrado.AI does not gather personal information about end-customers. What is also important is that it DOES NOT train AI models on your data.
Of course, every company has fully isolated access and you can run a remote agent inside your own infrastructure if needed. We also have DPA and SCC in place, and we perform regular third-party security audits to keep everything safe.
Usually from a few days to a few weeks, depending on how complex your process is and how many systems need to be connected. During onboarding our team also makes sure that Konrado.AI works as expected and actually brings real value and impact to your support team.
Yes. For example, we integrated GitLab for ModulesGarden to fetch information about the current development of their modules, which is more than 100 items. For more details please contact us so we can discuss what is possible.
Documentation is available for all accounts in the partner portal. When we onboard you, we give you all the information you need to use the platform correctly.
Contact us first and we will make sure we can help you, we talk through your needs, create your account, and start the setup.