Privacy Policy

Last update: February 13th, 2026

This Privacy Policy explains how Konrado.AI, Inc. ("Konrado.AI", "we", "us") processes personal data when providing the Konrado.AI platform and related services (the "Service").

This Privacy Policy applies primarily to business users and their representatives.

1. Scope of This Policy

Konrado.AI provides AI-powered customer support automation software to business customers.

We process personal data:

  • on behalf of our customers (as a data processor), and
  • in limited cases for our own business purposes (as a data controller).

Where we process personal data on behalf of customers, such processing is governed by a Data Processing Agreement (DPA).

2. Roles Under GDPR

Customer Data

When customers use the Service to process support tickets, messages, or system data relating to their end users or employees:

  • The customer is the data controller
  • Konrado.AI acts as a data processor

We process such data only in accordance with the customer's instructions and applicable data protection laws.

Konrado.AI Business Data

For our own business operations (e.g. account management, billing, sales communications), Konrado.AI acts as a data controller.

3. Categories of Personal Data

Depending on the context, we may process the following categories of personal data:

Customer-Provided Data

  • Names, email addresses, and identifiers of end users or employees
  • Support ticket content and communication logs
  • Technical and system-related information
  • Account and integration data

Business and Account Data

  • Contact details of customer representatives
  • Billing and payment metadata
  • Contractual and communication records

Konrado.AI does not intentionally collect special categories of personal data under Article 9 GDPR.

4. Purposes of Processing

We process personal data for the following purposes:

  • Providing and operating the Service
  • Generating automated AI-powered support responses
  • Integrating with third-party systems configured by customers
  • Monitoring, securing, and improving the Service
  • Managing customer relationships, billing, and support
  • Complying with legal obligations

5. Legal Bases for Processing

Depending on the context, processing is based on:

  • Performance of a contract
  • Legitimate interests (e.g. security, service improvement)
  • Compliance with legal obligations
  • Customer instructions (for processor activities)

6. AI Processing

The Service uses third-party AI providers to generate automated responses.

  • Only data necessary for response generation is transmitted
  • AI providers process data solely for providing the requested output
  • Customer data is not used to train general-purpose AI models

AI-generated responses are automated and may be inaccurate. Customers remain responsible for supervising and validating AI outputs.

7. Sub-Processors

Konrado.AI uses trusted sub-processors to deliver the Service, including:

  • Cloud infrastructure providers
  • AI model providers
  • Monitoring and analytics tools
  • Authentication and security services

All sub-processors are contractually bound to appropriate data protection and security obligations.

An up-to-date list of sub-processors is available upon request or in the applicable DPA annex.

8. International Data Transfers

Personal data may be transferred outside the European Economic Area.

Where required, such transfers are safeguarded using:

9. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

  • Encryption in transit and at rest
  • Access controls and authentication mechanisms
  • Monitoring and incident response procedures
  • Regular security reviews

10. Data Retention

Personal data is retained only for as long as necessary for the purposes described above or as required by law.

Customer data is deleted or returned in accordance with the DPA upon termination of the Service.

11. Data Subject Rights

Where Konrado.AI acts as a data processor, data subject requests must be directed to the relevant customer.

Where Konrado.AI acts as a data controller, individuals may have rights including access, correction, deletion, and restriction of processing, subject to applicable law.

Requests may be submitted using the contact details below.

12. Cookies and Tracking

The Service may use cookies or similar technologies for authentication, security, and analytics purposes.

Details are provided in a separate Cookie Policy where required.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Material changes will be communicated via the Service or other appropriate means.

14. Contact Information

For privacy-related inquiries or data protection requests, contact:

Email: [email protected]

Address:

Konrado.AI, Inc.
1111B S Governors Ave STE 29085
Dover, DE 19904
United States