Terms of Service

These Terms of Service ("Terms") govern access to and use of the Konrado.AI platform and related services (the "Service") provided by Konrado.AI, Inc., a Delaware corporation ("Konrado.AI", "we", "us").

These Terms apply unless otherwise agreed in a separate written agreement between the parties. In case of conflict, a signed commercial agreement prevails.

1. The Service

Konrado.AI provides AI-powered customer support automation software.

The Service may automatically generate and deliver responses to Customer's end users, process support tickets, and perform predefined support workflows based on Customer configurations.

The Service integrates with Customer's third-party systems, including ticketing platforms, billing systems, hosting control panels, and other infrastructure tools.

AI-generated responses may be sent automatically or made available for review, depending on Customer settings.

Customer acknowledges that:

• AI responses are generated automatically by machine learning systems,
• AI outputs may be inaccurate, incomplete, or inappropriate,
• Customer remains fully responsible for all communications with its end users and for supervising automated workflows.

Konrado.AI does not guarantee that automated responses are correct, compliant, or suitable for any specific purpose.

2. Eligibility and Use

The Service is intended for business use only.

Customer agrees to:

• Use the Service in compliance with applicable laws,
• Provide accurate account information,
• Maintain the confidentiality of access credentials,
• Ensure that only authorized personnel access the Service.

Customer may not:

• Use the Service for unlawful purposes,
• Reverse engineer or attempt to extract source code,
• Interfere with system integrity or overload infrastructure,
• Circumvent security mechanisms.

3. Customer Data

Customer retains ownership of all data submitted to or processed through the Service ("Customer Data").

Customer represents and warrants that:

• It owns or has the legal right to process all Customer Data,
• It has a valid legal basis under applicable privacy laws,
• Its use of the Service does not violate third-party rights.

Konrado.AI receives only a limited right to process Customer Data for the purpose of providing the Service.

4. Data Protection

Where Customer Data includes personal data, Customer acts as the data controller and Konrado.AI acts as the data processor.

Processing of personal data is governed by the Data Processing Agreement (DPA) and, where applicable, the Standard Contractual Clauses (SCC), which form an integral part of these Terms and prevail in case of conflict.

Konrado.AI implements appropriate technical and organizational measures to protect Customer Data, including encryption, access controls, and security monitoring.

5. Sub-Processors and Third-Party Services

Konrado.AI may use third-party service providers (sub-processors) to deliver the Service, including cloud hosting providers, AI model providers, monitoring tools, and payment processors.

Konrado.AI remains responsible for ensuring that such sub-processors are bound by appropriate data protection obligations.

Konrado.AI is not responsible for failures or downtime caused by third-party providers beyond its reasonable control.

6. AI Technology Disclaimer

The Service uses third-party AI systems.

Customer acknowledges that:

• AI-generated responses may be inaccurate, incomplete, or inappropriate,
• AI performance depends on input quality,
• AI services may evolve or change over time.

Konrado.AI does not guarantee specific outcomes, performance metrics, or business results from AI usage.

7. Service Availability

Konrado.AI will use commercially reasonable efforts to maintain Service availability.

We do not guarantee uninterrupted or error-free operation.

Service may be temporarily unavailable due to:

• Scheduled maintenance,
• Security incidents,
• Third-party service outages,
• Events beyond reasonable control.

8. Fees and Payment

Fees and payment terms are governed by the applicable subscription agreement or commercial agreement.

Failure to pay may result in suspension or termination of access.

Unless otherwise agreed in writing, fees are non-refundable.

9. Intellectual Property

Konrado.AI retains all rights, title, and interest in and to the Service, including all software, algorithms, models, documentation, and improvements.

Customer retains all rights to Customer Data.

Nothing in these Terms grants Customer any ownership interest in Konrado.AI's technology.

10. Confidentiality

Each party agrees to maintain the confidentiality of non-public business, technical, and commercial information disclosed by the other party.

Confidential information shall not be disclosed to third parties except as required to perform obligations under these Terms.

11. Limitation of Liability

To the maximum extent permitted by law:

Konrado.AI's total aggregate liability arising out of or related to the Service shall not exceed the total fees paid by Customer in the twelve (12) months preceding the claim.

Konrado.AI shall not be liable for:

• Indirect, incidental, special, or consequential damages,
• Loss of profits, revenue, or business opportunities,
• AI output accuracy or business decisions based on AI,
• Failures caused by third-party services,
• Customer's misuse of the Service.

Nothing in these Terms excludes liability for:

• Willful misconduct,
• Gross negligence,
• Breach of confidentiality,
• Data protection violations caused by failure to implement agreed safeguards.

12. Indemnification

Customer agrees to indemnify and hold harmless Konrado.AI from claims arising from:

• Customer's violation of these Terms,
• Customer's violation of privacy or data protection laws,
• Customer's misuse of the Service,
• Customer's data and customer relationships.

Konrado.AI agrees to indemnify Customer for claims arising from its material breach of these Terms or violation of applicable data protection laws.

13. Term and Termination

These Terms remain effective for the duration of Customer's use of the Service.

Either party may terminate:

• As provided in a commercial agreement,
• For material breach,
• For non-payment.

Upon termination:

• Access to the Service ceases,
• Customer Data will be deleted in accordance with the DPA,
• Outstanding fees remain payable.

14. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

Any disputes shall be resolved in the state or federal courts located in Delaware.

15. Miscellaneous

If any provision is found unenforceable, the remaining provisions remain in effect.

These Terms, together with the applicable commercial agreement, DPA, and SCC, constitute the entire agreement regarding use of the Service.

Konrado.AI may update these Terms with reasonable notice.