An AI teammate for your IT service desk
Konrado answers routine client questions and gives your technicians findings, tasks and draft replies built from your knowledge and connected systems.
Ready in 5 minutes. No credit card required.
Most importantly, it knows when a situation requires human assistance and can escalate it appropriately.
Hosting and managed infrastructure supportGigaCore provides hosting and managed infrastructure services. Its support team uses Konrado to handle recurring customer questions, investigate technical issues and involve specialists when a case needs a person. The same approach is useful for IT service desks and MSPs handling requests across many customers. Don’t take our word for it. Read the GigaCore customer story
See how Konrado helps your service desk
From simple setup questions to technical problems, Konrado uses the right knowledge for each client, answers what it can and prepares the rest for your team.
I got a new laptop. How do I connect to the office printer?
On your laptop, open Settings, then Printers & scanners. Select Add device and choose Brightline-Front-Desk. If the printer does not appear, reply here and I’ll pass the details to your IT team.
Outlook keeps asking me for my password since I changed it yesterday.
Hi Laura, we’ve cleared the old saved sign-in on your computer. Please reopen Outlook and let us know if it still asks for your password.
Task before sending: Check and clear the saved Outlook sign-in on Laura’s computerWe have a new employee starting Monday. Can you set up email, VPN and access to our shared drive?
I can prepare this request for your IT team. What is the employee’s name and role, and which shared folders should they be able to access?
Task before sending: After the details arrive: create the account, assign email and VPN access, set shared-drive permissionsOur VPN disconnects every few minutes after the latest Windows update.
Hi Tom, we’ve updated the VPN client on the affected laptops. Please try connecting again and let us know if the issue continues.
Task before sending: Verify and update the VPN client on the affected laptopsWhat’s the approved way to share a contract with someone outside our company?
Use the Client Files folder in SharePoint. Select Share, choose Specific people and enter the recipient’s email address. Your company’s policy requires the link to expire after seven days.
Konrado handles repetitive client requests
Konrado answers common setup, account and access questions automatically, so your team spends less time repeating the same instructions.
Technicians get a head start on complex issues
Konrado gathers relevant documentation, previous cases, client information and a prepared reply before your technician starts investigating.
Each customer gets support based on their setup
Konrado uses the right procedures and knowledge for each client, while technical tasks and complex decisions stay with your team.
Free to start
Start with 500 free credits. No credit card required.
Live in 5 minutes
Connect your systems, add the chat to your website and go live. No developer needed.
Secure by default
Your customer data is never used to train AI and stays in a separate environment.
Let Konrado handle more of your IT support
Start free and let Konrado answer routine client questions while your technicians focus on cases that need their expertise.