Automate software support in SupportPal and WHMCS

Konrado reads your SupportPal tickets as they arrive, answers the routine ones and prepares a draft for your team, with each client’s services and invoices from a linked WHMCS.

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Karolina BalSupport Team Supervisor, INBS.Software

At first, we were concerned that introducing AI might make support feel less human. The opposite happened.

37%faster replies across three brands

42%fewer message exchanges

Software products and technical customer support

The INBS.Software support team helps customers of ModulesGarden, EasyDCIM and PanelAlpha; ModulesGarden and PanelAlpha answer their tickets in SupportPal. When a ticket arrives, Konrado reads it with the documentation and past tickets: a predictable case gets its reply at once, a complex one a structured draft with context and clear steps for the team to review. Don’t take our word for it. Read the INBS.Software support story

Every SupportPal ticket, answered or drafted

Konrado reads the ticket, your documentation and the client’s WHMCS account, answers the routine tickets itself and drafts the rest for your team.

Ticket #4821Which services do I have with you?Auto-reply

SKSara KimJust now

Hi, which services do I currently have with you? I want to check before I renew.

How Konrado handled itClient in WHMCSFound · 2 servicesConfidence97%DecisionAutomatic response

Konrado.AIAuto-reply sent

Hi Sara, you have two active services with us: VPS Pro, renewing on 12 November, and the domain sarakim.com, renewing on 3 March. Both are paid up. If you need anything else, just reply to this ticket.

OverviewAI assistantDiagnostic

Alerts21

Domain Healthy: oldsite.com is secure, trusted and performing well.

Overdue Invoice: Invoice #10482 is 5 days overdue.

Service Found: Web Hosting Starter, service ID 13.

AI ReplyVersion 1/2Confidence: 99%

AApprove termination of oldsite.comBRequest confirmation from the clientCAsk why the client is leaving

Tasks before sending0/1

Terminate hosting service ID 13 in WHMCS

Hello Mark,Thank you for contacting us.We have terminated your hosting service for oldsite.com (Service ID 13) and removed all of its files. Your other services remain active.If you have any other questions, just reply to this message.

28 seconds ago

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ImproveInsert

Service Information

Verified client. The sender’s email matches the client account in WHMCS.

Contact: Mark Evans (Evans Studio) - mark@evans.co

Web Hosting Starter · oldsite.comService ID 13 · cPanel: oldsiteActive

Web Hosting Pro · evans.coService ID 9 · cPanel: evansActive

Ticket #4835My site is downDraft for review

MRMark Reed5 minutes ago

Can you check why my site is down? It is on my business plan.

What Konrado checkedInvoice #10482Unpaid · due 3 days agoBusiness planSuspendedDecisionDraft for an agent

Konrado.AIDraft ready

Hi Mark, your Business plan was suspended because invoice #10482 is unpaid. Once it’s paid, the site is back within a few minutes. The payment link is in your client area under Billing.

Task Check the suspension in WHMCS and unsuspend the plan after payment

HHostgrove AssistantOnline · replies instantly

Today

My backups have failed two nights in a row. Can someone look at it?

Open a support ticketDaniel Brooksdaniel@brightagency.comBackups failed on 27 and 28 OctSend

Ask about plans, billing or your server

SupportPal, WHMCS and the systems behind them

SupportPal holds the tickets and WHMCS the clients, services and invoices; the control panels and servers add what Konrado needs for technical questions.