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Konrado handles everyday hosting support for you

Konrado answers common hosting questions, checks account and server data, and prepares replies whenever your support team needs to step in.

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Chris Danks
Chris DanksManaging Director, The Hosting Heroes
The automatic reply feature [...] has significantly reduced the volume of routine Level 1 tickets our team has to handle manually.
The Hosting HeroesWeb hosting, United Kingdom

The Hosting Heroes provides web hosting in the UK. Konrado helps its team answer recurring customer questions and prepare replies for more technical support tickets. Don’t take our word for it. Read The Hosting Heroes story

Konrado understands everyday hosting problems

From email delivery to SSL certificates and suspended accounts, Konrado checks the relevant information before answering or preparing a reply.

Ticket #HGR-31911Emails to Gmail go to spamNeeds agent
MRMia Rossi6 min ago

Hi, since the server move our emails to Gmail land in spam. Can you check?

What Konrado checkedSPF recordNew IP missingDKIM signatureValidDecisionPrepared for agent
Konrado.AIReply ready for review

Hi Mia, your SPF record doesn’t include the new mail server yet. Our team will add it today and confirm once Gmail accepts your messages again.

Task before sending: Add the new mail server IP to the SPF record
Ticket AI Copilot
Ticket #HGR-31916SSL not renewing on my addon domainNeeds agent
PRPriya Raman12 min ago

Hi, my addon domain shows “Not secure” and the certificate didn’t renew.

What Konrado checkedDNS A recordPoints to old serverAutoSSLSkipped this domainDecisionPrepared for agent
Konrado.AIReply ready for review

Hi Priya, the addon domain still points to your old server, so the certificate can’t renew. Once the A record points to 185.12.40.7, AutoSSL renews it within a few hours.

Ticket AI Copilot
Ticket #HGR-31920Why is my hosting suspended?Auto-reply
JPJonas PetersenJust now

Hi, my website is down and the panel says my account is suspended. Why?

What Konrado checkedServiceSuspendedInvoice #10482UnpaidDecisionAutomatic response
Konrado.AIAuto-reply sent

Hi Jonas, your hosting is suspended because invoice #10482 is unpaid. Once you pay it in your client area, the account is reactivated automatically within a few minutes.

Ticket Auto Replies
Ticket #HGR-31907My emails aren’t being delivered
MRMia Rossi6 min ago

Hi, since we moved to the new server our emails aren’t being delivered. Clients say nothing arrives. Can you check?

Ticket AI Copilot
Ticket #HGR-31907My emails aren’t being delivered
Ticket AI CopilotTicket Auto Replies

Integrations for hosting providers

Konrado reads real data from your hosting stack, so every answer is specific to the customer.

  • WHMCSClients, services, products, invoices, tickets
  • SupportPalTicketing + webhooks
  • Rackspace Cloud OfficeDomains, mailboxes, aliases, DKIM
  • Your own MCPConnect your own or a third-party MCP
  • cPanel / WHMVia the Konrado plugin or API
  • DirectAdminVia the Konrado plugin or API
  • PleskVia the Konrado plugin or API
  • ProxmoxVMs, containers, backups, metrics
  • SolusVM 2Via the Konrado plugin or API

Konrado handles repetitive Level 1 tickets

Konrado answers common questions about setup, billing and services automatically, leaving fewer tickets for your support team.

Your technicians get the details they need

Konrado checks available customer and server information, identifies potential problems and prepares a reply with suggested next steps.

Your team stays in control of complex cases

When a ticket requires technical work, Konrado prepares the information and tasks for your agent instead of sending an automatic reply.

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Free to start

Start with 500 free credits. No credit card required.

Live in 5 minutes

Connect WHMCS, add the chat to your website and go live. No developer needed.

Secure by default

Your customer data is never used to train AI and stays in a separate environment.

Let Konrado handle more of your hosting support

Konrado can answer routine questions around the clock and help your team resolve more complex tickets.

Try Konrado.AI FreeBook a Demo