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Karolina Bal
Karolina BalSupport Team Supervisor, INBS.Software
We achieved all of this without expanding the support structure.
37%faster replies across three brands
42%fewer message exchanges
INBS.SoftwareSoftware products and technical customer support

The INBS.Software support team helps customers using ModulesGarden, EasyDCIM and PanelAlpha. Each product has its own documentation, features and technical questions. Konrado helps the team prepare clearer responses and resolve more requests without constantly switching between different sources of information. Don’t take our word for it. Read the INBS.Software support story

Konrado helps users get more from your software

From the first login to a technical problem, Konrado answers with your product knowledge and customer data, and passes the right details to your team.

AAtlas Workspace HelpOnline · replies instantly
Today
How do I invite my team to our workspace?
Open Workspace Settings, select Members and click Invite people. Enter their email addresses and choose their roles. You need admin access to send invitations.
Based on: Product docs
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AAtlas Workspace HelpOnline · replies instantly
Today
Why can’t I change our billing settings?
Billing settings are available to the workspace owner. Your account currently has the Member role. Ask your workspace owner to update the billing details or change your permissions.
Based on: Account role
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AAtlas Workspace HelpOnline · replies instantly
Today
Why can’t I add another project?
Your Starter plan includes five active projects, and all five are in use. You can archive a project or upgrade to the Growth plan to create more.
Based on: Plan details
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AAtlas Workspace HelpOnline · replies instantly
Today
Why was I charged again this month?
Your Growth subscription renews each month. Invoice #AT-10482 is for the new billing period starting October 24. You can review the invoice in Billing History.
Based on: Billing data
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Ticket #AT-5521Calendar sync stoppedNeeds review
OCOlivia Chen6 min ago

Our calendar integration stopped syncing today. Can you check what’s wrong?

Context Konrado preparedKnowledge usedCalendar sync troubleshootingRelated casesSimilar errors this weekStatusCause not confirmed
Konrado.AIReply ready for review

Hi Olivia, thanks for reporting this. We’re checking the sync error and will update you once we know what caused it. You don’t need to reconnect anything yet.

Task before sending: Review the sync logs and confirm the error before replying
Ticket AI Copilot
Ticket #AT-5534Report export errorNeeds review
CMChris Miller15 min ago

Exporting a report gives me an error every time. Is this a known problem?

Context Konrado preparedFeatureReport exportKnowledge usedExport troubleshootingNext stepProduct team to verify
Konrado.AIReply ready for review

Hi Chris, thanks for flagging this. We’ve passed the report export error to our technical team and will follow up when we’ve checked the cause. Could you tell us which file format you’re exporting?

Task before sending: Confirm the format and browser, then ask the product team to verify the bug
Ticket AI Copilot

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