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Konrado answers routine support tickets for you

Konrado replies to tickets on its own when your knowledge has the answer. Complex cases stay with your team.

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Support tickets
Why is my account not active yet?#31907 · Sarah KleinKonrado.AI answered
How do I reset my password?#31905 · Sara KimKonrado.AI answered
Where can I find my invoice?#31902 · Chris LongKonrado.AI answered
The app stopped syncing after the update#31899 · Tom ReedManual action required
Can I upgrade my plan mid-month?#31896 · Eva NovakKonrado.AI answered
Can someone call me about my contract?#31894 · Mark EvansCustomer asked for a human

How automatic replies work

Konrado reads each ticket, checks your knowledge and systems, and follows your rules. It replies when it can or prepares the ticket for your team.

Incoming ticket
#31907 · Sarah Klein · 02:13“Hi, I paid for my subscription yesterday but my account is still not active.”
#31912 · Mark Evans · 10:20“Can I talk to someone from your team about my contract?”
#31918 · Laura Chen · 14:05“I was charged twice this month and I want a refund.”
AI analyzes the context
Customer context1 service pending, 1 invoice
Data analysis
Found: Invoice #10482 · Unpaid
Information reliability98%
Found: Knowledge base · Account activation
Communication style
98%Confidence
Customer context1 active service · 3 tickets
SentimentNeutral
Customer requestTalk to a person
Rule matchedRequest for a person
Rule: Always hand to a person
Customer context3 active services · 12 tickets
SentimentFrustrated
Rule matchedRefund request
Rule: Always hand to a person
Automatic reply
Enhanced human support

Full control over every automatic reply

Choose which tickets Konrado can answer automatically and when your team needs to review them.

Confidence threshold

Replies below this confidence stay as drafts for your team.

81%Great
Low0%Fair41%+Good61%+Great81%+Perfect95%+
More automationMore accuracy

Schedule

Choose the hours when Konrado can reply on its own.

After hoursWeekends only24/7
Mon17–09Tue17–09Wed17–09Thu17–09Fri17–09SatAll daySunAll day

Reply delay

Wait a set time before Konrado sends an automatic reply.

5minutes

Departments

Turn automation on only for the departments you choose.

General SupportTech SupportProduct Pre-SalesBillingAdd
4 of 22 departments

Human takeover rule

Choose if Konrado stops answering a ticket once a person replies.

Stop automation after a person replies

Custom rules

Describe in your own words how Konrado should reply, and add rules for specific cases.

How Konrado should behave
Be friendly and concise. Greet customers by their first name and explain the next step in plain language. Keep replies short.
  • If a customer asks about pricing, link to the pricing page
  • If an invoice is unpaid, include the payment link
  • Never offer discounts

Works with your existing helpdesk

Konrado sends replies through the support system your team already uses, so you can keep your current workflow.

  • WHMCS
  • SupportPal
  • LiveAgent
  • Your own help desk API
  • ...and more!
Works with your existing helpdesk

Automatic replies, 24/7

Konrado answers common customer questions after hours and on weekends, so customers don’t have to wait until someone from your team is available.

02:14Answered

Less repetitive work for your team

Konrado handles recurring requests automatically, giving your agents more time for complex issues and customers who need personal attention.

Replies based on customer data

Before replying, Konrado checks the ticket, the customer’s account and your connected systems, not just general help articles.

Website

Pages, products and policies

PagesProductsPolicies

Knowledge base

Help center, docs and files

DocumentationFilesFAQ

Integrations

Live data from your systems

BaseWHMCScPanel

Trusted by support teams

Chris Danks
This allows us to focus on more complex Level 2 issues, resulting in faster response times, greater team efficiency, and noticeably higher customer satisfaction.
Chris DanksManaging Director, The Hosting Heroes

Let Konrado answer more of your support tickets.

Start free and see how Konrado handles common customer requests in your helpdesk.

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