Produkt-Updates, Kundengeschichten und Ideen für besseren Support.
Produktneuheiten und Insights vom Konrado.AI-Team.
In 2025 and 2026, more and more companies are coming to the same conclusion: without AI, support simply does not scale anymore. This is no longer about experimentation or hype. It is a practical operational problem. Both industry reports and our own case study increasingly point in the same direction. As the number of tickets […]
Since 2022 a new boom started for AI with ChatGPT entering the mainstream and immediately we heard that we’re entering a new era where “AI will replace jobs.”. Well… as a person who has a degree in computer science and knows how LLMs actually work (it’s not really AI, but marketing says otherwise), it amazed […]
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