Product Updates

Produkt-Updates, Kundengeschichten und Ideen für besseren Support.

Produktneuheiten und Insights vom Konrado.AI-Team.

Konrado.AI 2.0: The full potential of AI support in one suite

Today marks the launch of Konrado.AI 2.0, our biggest product milestone so far. With a completely new approach to AI agents, broader automation and a much more accessible pricing model, we’re fundamentally changing what businesses can expect from AI in customer support. When we started working on Konrado.AI in late 2024, we had a very […]

Konrad Keck4. November 2026

Product Updates

Insights: What your support data is really telling you

Most help desks have no shortage of metrics anymore: ticket counts, response times, satisfaction scores, resolution rates and countless charts are only ever a click away. Yet answering a simple question like: “What actually deserves my attention today?” often means jumping between multiple reports, filtering data several different ways and opening dozens of conversations. The […]

Joanna Byjoś30. Juni 2026

Product Updates

KonradoAI Is Production-Ready. Our Journey So Far.

KonradoAI is now production-ready. Not as a beta experiment. Not as a side project. But as a system that hosting companies can deploy in real support environments. Getting here took longer than I expected. And the product we have today looks different from what I originally imagined. I decided to write this as a personal […]

Konrad Keck17. Februar 2026

Konrado.AI 2.0: The full potential of AI support in one suite

Insights: What your support data is really telling you

KonradoAI Is Production-Ready. Our Journey So Far.

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