Case Studies

Product updates, customer stories and ideas to help you deliver better support.

Product news and insights from the Konrado.AI team.

How Konrado.AI took over from WhatsApp – Gigacore Case Study

If your focus is elsewhere, it’s easy to overlook just how many support tickets follow familiar patterns. Yet someone still has to read each of them, investigate the customer’s environment, and prepare a response before moving on to the next one. Repeat that dozens or hundreds of times every day and it becomes clear that […]

Joanna ByjośJul 30th, 2026

Case Studies

The Hosting Heroes Case Study: Where Support Time Really Goes (and How to Get It Back)

You can run tests, build scenarios, and validate edge cases for as long as you want, but none of it really tells you how your product will stand the load of a customer actually depending on it every day. So instead of staying in that safe zone, our CEO went straight to The Hosting Heroes, […]

Joanna ByjośApr 22nd, 2026

Case Studies

From Skepticism to Default – How Konrado.AI Changed Support for INBS.Software Ecosystem

ModulesGarden, EasyDCIM and PanelAlpha are all part of the INBS.Software ecosystem, each at a different stage of development. But no matter where a product stands, support is where things get real. More users mean more tickets. In web hosting especially, more tickets mean more edge cases, unusual setups, and more digging through documentation to find […]

Joanna ByjośMar 9th, 2026

How Konrado.AI took over from WhatsApp – Gigacore Case Study

The Hosting Heroes Case Study: Where Support Time Really Goes (and How to Get It Back)

From Skepticism to Default – How Konrado.AI Changed Support for INBS.Software Ecosystem

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