AI Strategy

Nouveautés produit, témoignages clients et idées pour offrir un meilleur support.

Nouveautés produit et analyses de l’équipe Konrado.AI.

Why you should introduce AI into customer support

In 2025 and 2026, more and more companies are coming to the same conclusion: without AI, support simply does not scale anymore. This is no longer about experimentation or hype. It is a practical operational problem. Both industry reports and our own case study increasingly point in the same direction. As the number of tickets […]

Konrad Keck18 mai 2026

AI Strategy

The AI Fatigue Problem

Since 2022 a new boom started for AI with ChatGPT entering the mainstream and immediately we heard that we’re entering a new era where “AI will replace jobs.”. Well… as a person who has a degree in computer science and knows how LLMs actually work (it’s not really AI, but marketing says otherwise), it amazed […]

Konrad Keck13 février 2026

Why you should introduce AI into customer support

The AI Fatigue Problem

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